Delete Your Tasma Account
At Tasma, we believe you should have control over your personal information. You can request the permanent deletion of your Tasma account and associated account data at any time.
This page explains how to delete your account, what happens to your information, and how to contact us if you need assistance.
How to Delete Your Tasma Account
If you have created a Tasma account using Google or Apple Sign-In, you can request account deletion directly within the mobile application.
Follow these steps:
- Open the Tasma app on your device.
- Navigate to Settings.
- Find the Delete Account option.
- Follow the on-screen instructions to confirm your request.
You may be asked to verify your identity before the deletion is processed.
Request Account Deletion by Email
If you cannot access the Tasma app or your account, you can request account deletion by contacting our support team.
Email: [Your Tasma support email]
Subject: Tasma Account Deletion Request
Please send your request using the email address associated with your Tasma account, if possible.
Our support team may request additional information to verify account ownership before processing the request.
What Happens When You Delete Your Account?
When your account deletion request is successfully processed:
- Your Tasma account and associated authentication information are deleted.
- Account-related personal data under Tasma’s control is deleted, subject to applicable legal obligations.
- Information that must be retained for legal, security, or compliance purposes may be retained for the required period.
- Deleting your account does not automatically cancel an active subscription managed through Apple App Store or Google Play.
What About Data Stored on Your Device?
Tasma stores certain information locally on your device, including pet profiles, weight records, vaccination information, and other pet care details.
Deleting your online account may not automatically remove information stored locally on your device.
To remove locally stored information, use the Delete All Data option in the app’s Settings.
How Long Does Deletion Take?
Account deletion requests submitted through our support team will be reviewed and processed in accordance with applicable data protection laws.
If identity verification or additional processing is required, we will inform you of the next steps.
Certain information may be retained where necessary to comply with legal obligations, resolve disputes, or prevent fraud.
Need Assistance?
If you have questions about account deletion or personal data, please contact:
Tasma Support
Email: [Your Tasma support email]
Website: https://tasma.pet
For further information about how we handle personal information, please review our Privacy Policy.