We’re here to help you and your pet.
Welcome to Tasma Support! Whether you have a question about our AI-powered pet care features, need assistance with your Premium subscription, or want help using the app, we’re here to support you.
Our goal is to make your experience with Tasma as simple, secure, and enjoyable as possible.
Contact Our Support Team
Need assistance? We’re happy to help!
For technical issues, subscription questions, account-related requests, or general inquiries, please contact us at:
Email: hello@tasma.pet
We aim to respond to support requests within 24–48 business hours.
To help us resolve your issue efficiently, please include your device model, iOS version, and a brief description of the problem.
Please do not include passwords, payment information, or sensitive personal data in your support requests.
Frequently Asked Questions
What is Tasma?
Tasma is an AI-powered pet care and wellness application designed to help cat and dog owners better understand and manage their pets’ everyday health and well-being.
The app offers AI-assisted pet analysis, food information, health tracking, vaccination reminders, digital pet profiles, medical document management, and more.
Learn more about our features:
How do I use Tasma’s AI analysis features?
Tasma offers several AI-powered tools to help you better understand your pet.
Depending on the selected feature, you can upload photos, videos, or food information to receive AI-generated insights.
Please remember that Tasma provides informational guidance only. AI-generated results are not veterinary diagnoses and should never replace professional veterinary advice.
If your pet appears seriously ill or requires urgent medical attention, contact a qualified veterinarian immediately.
Do I need an account to use Tasma?
No. You can use Tasma without creating an account.
If you prefer, you can optionally sign in using Apple or Google through the Account & Sync section in Settings.
Cloud backup and cross-device synchronization are not currently available. Your pet profiles, health records, and locally saved documents remain on your device.
What is included in Tasma Premium?
Tasma Premium provides access to additional features and expanded usage limits within the application.
You can view the available Premium features, subscription options, current pricing, and billing periods directly within the app.
Subscriptions are processed securely through Apple’s App Store.
How can I restore my Premium subscription?
If you previously purchased Tasma Premium through the App Store, you can restore your purchase.
- Open Tasma.
- Navigate to the Premium or subscription section.
- Select Restore Purchases.
- Make sure you’re using the Apple Account associated with your original purchase.
If your subscription is active but Premium features remain unavailable, contact us at hello@tasma.pet.
How do I cancel my Premium subscription?
Tasma Premium subscriptions purchased through Apple are managed by the App Store.
To cancel:
- Open Settings on your iPhone.
- Tap your name or Apple Account.
- Select Subscriptions.
- Find Tasma.
- Tap Cancel Subscription, if available.
Deleting the Tasma app or your Tasma account does not automatically cancel an active subscription.
For more information, visit Apple’s subscription support page.
How do I delete my Tasma account?
If you created a Tasma account using Apple or Google, you can request account deletion.
Once the in-app deletion feature is available, you can access it through:
Tasma → Settings → Account & Sync → Delete Account
For assistance with account deletion or privacy-related requests, contact hello@tasma.pet.
Account deletion and deletion of locally stored pet information are separate actions.
Where is my pet’s information stored?
Tasma currently stores pet profiles, health tracking information, and locally saved documents on your device.
Signing in with Apple or Google does not currently activate cloud backup or synchronization.
Uninstalling the application may permanently remove locally stored information.
For more information about how Tasma processes and protects data, please review our Privacy Policy.
Why is an AI analysis unavailable or not working?
Some features require an active internet connection.
If an AI analysis does not complete successfully, please check your internet connection, restart the application, and try again.
If the issue continues, contact our support team with a description of the problem.
How do I report a bug or suggest a feature?
We welcome feedback and suggestions!
If you encounter a technical issue, experience an unexpected result, or have an idea for improving Tasma, please email:
Your feedback helps us improve the experience for pets and their owners.
Important Veterinary Disclaimer
Tasma is a pet wellness and informational application.
Its AI-powered features are intended to provide general insights and support everyday pet care. They are not a substitute for professional veterinary examinations, diagnosis, or treatment.
Always consult a licensed veterinarian regarding medical concerns, symptoms, or treatment decisions.
In an emergency, seek immediate veterinary assistance.
Privacy & Legal Information
We value transparency and take your privacy seriously.
Please review our official policies:
Privacy Policy:
https://tasma.pet/privacy/
Terms of Service:
https://tasma.pet/terms/
About Tasma:
https://tasma.pet/find-out-about-tasma/
Still Need Help?
Our support team is ready to assist you.
Whether you’re experiencing a technical issue, have a subscription question, or simply want to learn more about Tasma, feel free to get in touch.
Contact us: hello@tasma.pet
Thank you for choosing Tasma to support your pet care journey.
Tasma — Smarter Care. Happier Pets.